Our promise
Refund Policy
Escrow on every order. Replacements first. Automatic refunds when replacements fail. Clear terms, no fine-print traps.
Escrow on every order
Your money is held — never sent to the seller upfront.
Replacements first
Faulty accounts get replaced, fast and free.
Automatic partial refunds
No replacement in 12h? Refunded automatically.
How it actually works
Nine short sections. Tap any one — everything is stated plainly.
When you pay on AutoAccess, your money does not go to the seller. It is held in escrow for the product's replacement guarantee period — a window set by the seller and shown on every listing before you buy.
If the period ends with no open dispute, the seller receives 80% of the sale and AutoAccess keeps a 20% commission. If you report a problem inside the window, the affected funds stay frozen until it is resolved — replacements first, refunds if replacements fail.
If any accounts from your order don't work, open the order and tick the faulty ones directly in your delivered sheet. Choose a reason for each:
Submit your report within the guarantee period. The seller then has 12 hours to supply working replacements — pulled automatically from their vault stock or uploaded fresh. You verify the replacements; if you don't respond within 24 hours, the case closes as resolved.
If the seller doesn't deliver working replacements within 12 hours, or has no stock left to replace from, you are refunded automatically for the faulty accounts — straight from the frozen escrow funds. Nobody has to approve it; it just happens.
Partial by design: Only the faulty accounts are refunded. The accounts that work are unaffected, and their payment releases to the seller on schedule.
Proportional: The refund equals the share of your order that was faulty — e.g. 10 bad out of 100 means a 10% refund.
If the replacements fail as well, the case escalates to our concierge team. Every order chat already runs through us — buyers and sellers never talk directly — so we have the full picture: the faulty accounts, both sides' messages, and the seller's track record.
We arbitrate and decide: a refund, another replacement round, or a penalty for the seller. Our decision is final. Sellers with repeated failures face restriction or removal — your protection is structural, not a favor.
Working accounts after the guarantee ends: Once the replacement period closes with no report, the sale is final — including issues caused later by your own actions (password changes, 2FA lockouts, platform violations).
Change of mind: Successfully delivered, working accounts can't be returned for a change of mind — credentials can't be 'unseen'.
Wallet top-ups: Crypto top-ups converted to wallet balance are non-refundable, but the balance never expires and works for any purchase on AutoAccess.
Refunds land as wallet credit instantly — usable immediately for any purchase on AutoAccess. No waiting days, no forms, no crypto network delays on your side. Your balance never expires.
When a buyer's faulty accounts are refunded, no commission is taken on the refunded portion. The frozen 80% for those accounts returns to the escrow pool to fund the refund, and only the successfully delivered accounts count toward your earnings. Keeping your stock clean is literally profitable.
We protect honest buyers and sellers alike. The following lead to immediate permanent suspension with no refund and no payout:
False claims: Reporting working accounts as faulty to harvest free replacements.
Chargeback abuse: Filing payment chargebacks or disputes after successful delivery.
Credential sharing: Reselling or sharing delivered credentials to trigger duplicate claims.
A marketplace where nobody has to trust a stranger. Your money stays in escrow, faulty accounts get replaced or refunded automatically, and a human concierge is already in the room if anything goes wrong. That is the AutoAccess way — and this policy is how we keep it.
Need a replacement or refund?
Start from your order page — or reach the concierge team directly.
Last updated: October 7, 2026