Buyer Policy

• Browse live categories: Pick a platform category (Gmail is live now; more launch one by one) and choose the product tier that fits your needs.

• Choose quantity: Most products sell in bulk with a minimum order quantity shown on the listing. Set your quantity and the total updates live.

• Pay with crypto: Check out securely with cryptocurrency via Cryptomus. Your payment goes into escrow — never directly to the seller.

• Instant delivery: Credentials land in your dashboard within minutes as a downloadable sheet, and are also sent to your inbox.

Every payment is held in escrow for the product's replacement guarantee period, which the seller sets and which is shown on every listing before you buy. While the period is open, the seller cannot touch your money.

If the period ends with no open dispute, the funds release automatically: the seller receives 80% and AutoAccess keeps a 20% commission. You are never charged anything beyond the total shown at checkout — no fees, no surprises.

Every product carries a seller-set replacement period. If any account doesn't work, open the order, tick the faulty accounts in your delivered sheet, choose a reason, and submit — all within the guarantee period:

• Wrong password: The provided password doesn't log in.

• Account locked: The account is locked or suspended.

• 2FA invalid: The 2FA secret or backup codes don't work.

• Already in use: Someone else appears to control the account.

Only the faulty accounts' funds stay frozen while the case is open — the rest of your order releases to the seller on schedule.

If the seller doesn't provide working replacements within 12 hours, or has no stock left to replace with, you receive an automatic partial refund for the faulty accounts — paid from the frozen funds. No need to chase anyone; the system handles it.

• You verify replacements: When the seller sends replacements, test them and confirm they work — or report them again.

• 24-hour auto-close: If you don't respond within 24 hours of receiving replacements, the case closes automatically as resolved.

• Escalation: If the replacements fail too, the case escalates to our concierge team, who arbitrate: a refund, another replacement round, or a penalty for the seller.

• Concierge in the middle: Every order chat runs through our concierge. Buyers and sellers never contact each other directly — we see both sides and manage the conversation.

• Test promptly: Check your accounts within the replacement guarantee period. Claims outside the period cannot be honoured.

• Keep credentials secure: Never share your purchased account credentials publicly or with third parties.

• Stay on-platform: Keep all communication inside AutoAccess. Never try to contact sellers off-platform — it voids your protection.

The following can lead to order cancellation and account suspension:

• Off-platform contact: Attempting to contact sellers outside AutoAccess, or striking deals that bypass the marketplace.

• Fraudulent claims: Filing false replacement or dispute claims for accounts that work.

• Chargeback abuse: Filing payment chargebacks after successful delivery instead of using our dispute process.

Questions about an order, a refund, or this policy? Our concierge team is here: